Help - Timer for PowerPoint

Need Help?

If you find issues in this add-in, please report them at product@1990quebec.com.

Presentation Mode Troubleshooting

The Problem

The timer may fail to load during presentation mode, showing an unclickable popup like this:

Timer failing to load in presentation mode

Why This Happens

This occurs when the add-in is inserted directly into a presentation without being installed to your Microsoft account. You can check this by going to Insert → Get Add-ins → My Add-ins. If the timer is missing from this list, it won't work in presentation mode:

Timer missing from My Add-ins list

The Fix

Install the add-in to your account from the Microsoft AppSource page (may require admin permissions). Once installed, the timer will appear in your My Add-ins list and work correctly in presentation mode:

Timer correctly installed and working