Find answers to common questions or get in touch with our team.
For any questions, issues, or feedback, reach out to our support team. We typically respond within 24 hours on business days.
Learn more about each product, including features, how it works, and product-specific FAQs.
Open Word or PowerPoint, go to Insert > Get Add-ins (or Insert > Office Add-ins), and search for the add-in name. Click Add to install it. The add-in will appear in your ribbon.
Our add-ins are built as Office Web Add-ins and work on Windows, Mac, and Office on the web. Some features like PowerPoint presentation mode may behave differently depending on the platform.
Sign in to your dashboard and go to Settings. If you have an active subscription, click Manage to open the Stripe customer portal where you can update your payment method, change plans, or cancel. You'll retain access until the end of your current billing period.
Try closing and reopening the document, or clearing your browser cache if you're using Office on the web. Make sure the add-in is installed to your Microsoft account (check Insert > Get Add-ins > My Add-ins). If the issue persists, email us at product@1990quebec.com.
All plans come with a 60-day full refund guarantee, no questions asked. If you're not satisfied, contact us for a full refund. See our refund policy for details.
We'd love to hear from you. Send us an email at product@1990quebec.com with a description of the feature or bug and we'll get back to you.