Last updated: July 24, 2026
These Terms of Service are between 9423-1990 Québec inc. (Provider, we, us) and the company or person that accesses or uses Markdown 365 (Customer, you). Markdown 365, its related software, and its documentation are the Service.
By creating an account, purchasing a subscription, or accessing or using the Service, you accept these Terms. If you act for an organisation, you represent that you have authority to bind it, and Customer means that organisation.
These Terms, the subscription or other order accepted by Provider (Order), and any Data Processing Agreement between the parties together form the Service Agreement. A separately signed agreement or Order controls over conflicting commercial terms. The Data Processing Agreement controls over conflicting terms concerning personal data.
During an active trial or subscription, Customer may use the Service for its internal business or personal purposes, subject to the plan and user limits shown at purchase. Customer is responsible for its users, account activity, and the confidentiality of account credentials. Customer must promptly notify Provider of suspected unauthorised account use.
Trials are for evaluation. Provider may change or end a free trial at any time. Continuing to use paid features after a trial requires a subscription.
The selected Order identifies the plan, price, currency, billing period, and applicable user limits. Fees and applicable taxes are charged through the payment method shown at checkout or invoiced as stated in a written Order. Customer authorises recurring charges according to the selected billing period.
Subscriptions renew automatically for successive billing periods until cancelled. Customer may cancel at any time through the account dashboard or by contacting Provider. Cancellation takes effect at the end of the current paid billing period.
Except as required by law or provided in our Refund Policy, fees are non-refundable. Provider may change subscription pricing by giving at least 30 days' notice. A price change applies only to a billing period beginning after that notice.
Customer will not, and will not allow anyone else to:
Customer retains its rights in data submitted to the Service. Customer gives Provider the limited right to process that data as needed to provide, secure, maintain, and support the Service. Provider may use aggregated or de-identified service data that does not identify Customer or its users to operate and improve its products.
Our Privacy Policy explains how the Service handles personal information. If the parties enter into a Data Processing Agreement, each party will comply with it. Customer will not submit special-category or criminal-offence data, financial account information, government identifiers, or other sensitive data that the Service is not designed to receive.
Each party may receive non-public information that should reasonably be understood as confidential. The receiving party will use that information only for the Service Agreement, protect it with reasonable care, and disclose it only to personnel and advisers who need it and are bound by confidentiality obligations. These duties do not apply to information that is public through no fault of the receiving party, already lawfully known, independently developed, or lawfully received without confidentiality restrictions. A party may make a disclosure required by law after giving advance notice where legally permitted.
Provider and its licensors retain all rights in the Service. These Terms grant Customer only the limited right to use the Service during an active trial or subscription. If Customer voluntarily provides suggestions or feedback, Provider may use them without restriction or compensation.
Provider may improve or modify the Service. Provider will not materially reduce the core paid functionality during a current billing period. The Service does not include a service level agreement, guaranteed response time, or custom development unless a written Order says otherwise.
Support requests may be sent to product@1990quebec.com. Provider will use commercially reasonable efforts to operate and support the Service but does not guarantee uninterrupted or error-free availability.
Provider may suspend access when reasonably necessary to address a security risk, unauthorised or unlawful use, a material breach of these Terms, or an overdue undisputed payment. Provider will give advance notice when reasonably practical and restore access after the issue is resolved.
Either party may terminate the Service Agreement if the other party does not cure a material breach within 30 days after written notice, or immediately if the breach cannot be cured. Provider may discontinue the Service on at least 30 days' notice and will refund prepaid fees covering any unused period after discontinuation.
When the Service Agreement ends, Customer's right to use the Service ends. Provider will handle remaining personal data as stated in the Privacy Policy and any applicable Data Processing Agreement. Terms that by their nature should continue - including payment obligations, confidentiality, ownership, warranty disclaimers, and liability limitations - will survive.
Each party represents that it has authority to enter into the Service Agreement and will comply with applicable law. Customer represents that it has the rights needed for data it submits to the Service.
Except for those express promises and to the maximum extent permitted by law, the Service is provided "as is" and "as available." Provider disclaims all other express, implied, and statutory warranties, including merchantability, fitness for a particular purpose, title, and non-infringement.
To the maximum extent permitted by law, neither party will be liable for lost profits, revenues, goodwill, or business opportunities, or for indirect, incidental, special, exemplary, punitive, or consequential damages arising from the Service Agreement.
To the maximum extent permitted by law, each party's total cumulative liability arising from or relating to the Service Agreement will not exceed the greater of: (a) the fees paid or payable by Customer for the Service during the 12 months immediately before the event giving rise to the claim; or (b) USD $100. This cap applies regardless of the legal theory and includes claims under an applicable Data Processing Agreement.
Nothing in the Service Agreement excludes or limits liability for intentional or gross fault, fraud, death or bodily injury, or any other liability that applicable law does not permit the parties to exclude or limit. Nothing in these Terms limits mandatory rights that apply to an individual acting as a consumer.
Provider may update these Terms. Provider will give at least 30 days' notice by email or through the Service before a change that materially reduces Customer's rights takes effect. Such a change will apply at the next subscription renewal after the notice period. Other changes may take effect when posted. If Customer does not agree to a material change, Customer may cancel before it takes effect.
The laws of the Province of Quebec and the federal laws of Canada applicable there govern the Service Agreement, without regard to conflict-of-law rules. The parties submit to the exclusive jurisdiction of the courts located in Laval, Quebec.
Notices must be in writing. Notices to Provider must be sent to product@1990quebec.com. Notices to Customer may be sent to the primary email address associated with its account. An email notice is effective when delivered without a delivery-failure message.
Neither party may assign the Service Agreement without the other party's consent, except to an affiliate or in connection with a merger, reorganisation, or sale of substantially all relevant assets. Neither party is liable for delay or failure caused by events beyond its reasonable control, except for payment obligations.
The parties are independent contractors. If a provision is unenforceable, the remaining provisions continue in effect. Failure to enforce a provision is not a waiver. The Service Agreement is the entire agreement between the parties about the Service and replaces prior discussions or statements about it.
9423-1990 Québec inc.
328 89e Avenue
Laval, Quebec H7W 3H1
Canada
product@1990quebec.com