This policy explains what File Converter for SharePoint collects, why we use it, and how we
protect it.
What account and usage data does File Converter for SharePoint collect?
SharePoint provides your work email address. We use it to identify your account, apply usage
limits, verify license access, and provide support.
We store:
Your work email address
The date we created your product record and the installed add-in version
Your first and most recent usage dates and total usage count
Your trial or license status
Organization administrators can provide work email addresses to assign licenses. We store
those addresses with the license assignments.
How does File Converter for SharePoint process files?
Your browser reads the selected file directly from SharePoint and converts it locally. When
the conversion finishes, your browser downloads the result to your device or saves it
directly to SharePoint. The source and converted files do not pass through or remain on our
servers.
Why does File Converter for SharePoint need SharePoint access?
File Converter for SharePoint uses your existing SharePoint permissions to:
Identify and read the files you choose to convert
Save converted files to SharePoint when you choose that destination
The add-in does not grant access to files you cannot already access.
What diagnostic and support data does File Converter for SharePoint collect?
When File Converter for SharePoint encounters an error, Sentry receives a diagnostic event
so we can investigate and fix the problem. The event includes:
Your work email address
The browser, operating system, product name, and add-in version
The full SharePoint page URL where the error occurred
The error message and recent technical events, including a file or folder name when it
relates to the error
We also process the information that users choose to send when they contact support.
Do you sell personal information or use it for marketing?
No. We do not sell personal information or disclose it to third parties for advertising or
marketing.
Which service providers store File Converter for SharePoint data, and where?
SharePoint stores source files and converted files that you save there. Our servers do not
store those files.
Google Cloud Firestore stores account, licensing, and usage data in United States data
centers.
Sentry stores diagnostic events in United States data centers.
Does your organization require a different data residency region?Contact support and we’ll help.
How do you protect File Converter for SharePoint data?
SharePoint controls access to source files and saved outputs. We send account, licensing,
usage, and diagnostic data over encrypted HTTPS connections. Google Cloud encrypts stored
data, and Firestore security rules prevent public access.
We limit access to our Google Cloud and Sentry projects to authorized personnel who need the
data to operate the product, respond to support requests, or comply with legal obligations.
How long do you keep File Converter for SharePoint data?
We retain account, usage, and license records until you request deletion.
We retain diagnostic events only as long as needed to investigate errors and maintain the
product.
We retain aggregated signup and usage totals that contain no email addresses or other
identifiers.
How can I access, correct, or delete my data?
Email product@1990quebec.com from the work email you use with File Converter for SharePoint.
We will verify the request and delete the records linked to your work email within 30 days.
How will you communicate policy changes?
We post each revision on this page and update the effective date below.